PRIVACY POLICY.
At CALI Diamond Atelier, we understand that your privacy is important and are committed to handling your personal information responsibly and securely.
This Privacy Policy explains how CALI Diamond Atelier Pty Ltd (“CALI”, “we”, “our” or “us”) collects, uses, stores and protects your personal information when you visit our website, contact us, engage our services or make a purchase.
1. PERSONAL INFORMATION WE COLLECT
We may collect personal information from you when you:
Browse or interact with our website
Make an enquiry or book a consultation
Request diamond sourcing or jewellery design services
Request a quotation or place an order
Purchase jewellery from us
Sign up to receive communications from us
Contact us via email, social media, website forms or other channels
The information we collect may include:
Your name, email address and phone number
Billing and delivery details
Information relating to your enquiry, order or jewellery requirements
Ring sizes, design preferences and other information required to source or create your jewellery
Payment and transaction information
Correspondence and communications with us
When you visit our website, certain technical information may also be collected automatically. This may include your IP address, browser or device type, pages viewed, referring website or search information, and information about how you interact with our website.
We only collect personal information that is reasonably necessary to provide our services and operate our business.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
Respond to enquiries and arrange consultations
Provide diamond sourcing and jewellery recommendations
Prepare quotations and process orders
Design and manufacture custom jewellery
Arrange delivery or collection
Communicate with you regarding your enquiry, order or purchase
Provide invoices, order confirmations or other relevant documentation
Maintain appropriate business, accounting and transaction records
Improve and optimise our website, services and customer experience
Help protect our website and business against fraud, misuse or security risks
Send marketing communications where you have chosen to receive them
Comply with applicable legal, taxation, accounting and regulatory requirements
We do not sell, rent or trade your personal information.
3. COOKIES & WEBSITE INFORMATION
Our website uses cookies and similar technologies to help the website operate correctly and understand how visitors use and interact with it.
Cookies are small data files stored on your device or browser. They may be used to remember preferences, understand website traffic, maintain website security and improve your browsing experience.
Information collected through our website may include your IP address, browser type, device information, pages viewed, referring pages and the date and time of your visit.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
4. SQUARESPACE & THIRD-PARTY SERVICES
Our website is hosted by Squarespace.
Squarespace provides the website platform and related services that allow us to operate the CALI website. In providing these services, Squarespace may process certain information relating to visitors and their interaction with our website, including information collected through cookies and similar technologies.
Squarespace handles information in accordance with its own privacy practices and policies.
We may also share limited personal information with trusted third parties where reasonably necessary to provide our services or operate our business. These may include:
Diamond and gemstone suppliers
Jewellers, setters, manufacturers and other jewellery trade professionals
Diamond grading laboratories
Delivery, courier and freight providers
Email, cloud storage and technology providers
Accounting, legal and other professional service providers
As the diamond and jewellery industry operates internationally, some suppliers or service providers we work with may be located outside Australia.
We only disclose information that is reasonably necessary for the relevant service to be provided.
We may also disclose personal information where required or authorised by law, in response to a lawful request from a government or regulatory authority, or where reasonably necessary to protect our legal rights.
5. PAYMENTS
CALI primarily accepts payment by bank transfer.
We may retain records of payments and transactions for accounting, taxation, order management and legal purposes.
We do not collect or store your online banking passwords or login credentials.
6. MARKETING & OPTING OUT
Where you have chosen to receive marketing communications from CALI, we may use your contact information to send you updates about our jewellery, diamonds, collections, services or other relevant information.
You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
Opting out of marketing will not prevent us from contacting you where necessary regarding an existing enquiry, quotation, order or purchase.
7. KEEPING YOUR INFORMATION SAFE
We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.
Personal information may be stored within our business systems, email, accounting software, website platform, cloud-based services or other systems used in the operation of CALI.
Access to personal information is limited to those who reasonably require it to provide our services or operate our business.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records and meet our legal, taxation and accounting obligations.
Where personal information is no longer reasonably required, we may securely delete or de-identify it, subject to any legal requirements requiring us to retain particular records.
9. ACCESS OR CORRECTION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to personal information.
To make a request, please contact us using the details below.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
The latest version will be made available on our website.
11. CONTACT US
For more information about our privacy practices, to request access to or correction of your personal information, or to raise a privacy concern, please contact:
CALI Diamond Atelier Pty Ltd
Western Australia, Australia
Email: rhianna@calidiamondatelier.com.au
Website: www.calidiamondatelier.com.au
Last updated: September 2026
